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We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we want to assure you that ADIB is committed to being responsive to your needs as the situation evolves.

We continue to act in accordance with the UAE governments’ directives. We have applied the necessary measures to ensure business continuity and the safety and wellbeing of our staff and customers.

Call centers and branches

Branch Timings and Call center Operations

In line with Instructions from local authorities ADIB has closed 23 branches located in Commercial Centers and shopping Malls. Other branches will be operating:

Regular Branches from 8:00 am to 2:00 pm
Mall Branches (where open given current restrictions) from 10:00 am to 5:00 pm

All our mall branches, however, will remain temporary closed until further notice.

We have augmented daily cleaning procedures in branches and ATMs with the use of stronger disinfectant products on high-touch surfaces, have made hand sanitizer readily available, and are educating branch teams on best practices. Check the list of operating branches & ATMs.

We are currently experiencing high call wait time due to current Covid-19 situation resulting in low capacity at the call center. Kindly use call center services only for critical services. For any other queries, we encourage you to use our Internet Banking and Mobile banking applications. Thank you for your understanding.”

Digital channels for safe and 24/7 access

We strongly encourage you to use ADIB’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online by using ADIB Mobile app or our internet banking channels. From there you can make payments, view transactions, apply for a finance or a card, check balances, transfer funds or find an ATM, and more.

Check out this video.

ADIB Video


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Promoting health and safety

Nothing is more important than your health and safety, and the health and safety of our employees. We are taking multiple measures to minimize health risks to our staff, our customers and our communities, including enhanced cleaning procedures in our branches and ATMs.

To know more about our measures check out this video


Fraud awareness

Scammers may take advantage of this situation, so please be extra careful and remember that ADIB will never ask you about personal information such as OTP or pin number. Also, please do not share sensitive information such as your passwords, PIN, CVV and OTP with anyone. Please Click here for more tips.

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise.

Relief package

ADIB will be postponing the monthly installments till Dec. 2021 on personal, auto and home finance facilities for customers with job loss and temporary unpaid leave. In addition, ADIB will continue to offer restructuring solutions to income impacted customers under Extended Individual Finance (EIL) as per CB UAE directives.

Customers who are impacted may get in touch with the bank to discuss further relief program

5% discount on down payment for home finance

ADIB provides financial relief measures to customers in response to Covid-19

Click here to read more

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