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You can perform the below functions using smart teller:

  • Cash Deposit - Up to AED 200,000
  • Cash withdrawal - Up to AED 100,000
  • Instant Cheque Encashment
    • Up to AED 100,000
  • Cheque Deposit - Up to 25 cheques in one transaction
  • Instant Debit Card Issuance / Replacement
    • Instant Printing for Classic Debit ,Classic Dana, Gold & Diamond cards
    • Other Debit Cards can be requested for delivery via courier​
  • ​Instant personal information update (EID, passport, email, mobile & PO Box numbers)​
  • Instant account activation ​
  • Accepts deposits of new denominations of 5 AED and 10 ​AED along with the old denominations

Please Note: You will need to identify yourself using your Emirates ID & fingerprint. ​​​​​​

Our Smart Tellers are available for:

Teller assisted services:

Monday – Saturday:

From 8:00 AM to 10:00 PM

Friday:

  1. From 8:00 AM to 12:00 PM
  2. From 3:00 PM to 10:00 PM
​

Sunday:

Public holiday

Self-service:

Self service will be available 24/7 ( Available of ITMs in Malls is based on Mall working hours)​​​​​​​​​​

ITMs Location

List of Smart Tellers machine location

ITM servic​es

Remote Banker Assisted Services

​
​No Service Name ​Service Description
1 Cash Deposit Using EID, Up to AED 200K per account , All denominations are accepted , except for coins.
2 Cash Withdrawal Using EID, up to AED 100K per transaction, The available denominations are 1000, 100, 10, 5
3 Cheque Encashment

Using EID, Up to AED100K per cheque, The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase).
4 Finance products leads
  1. Car Finance
  2. Home Finance
  3. Debt Settlement
  4. Travel Finance
5 Cover card leads All ADIB cards :- ADIB Smiles, ADIB Booking.com, ADIB Cashback, ADIB Rewards, ADIB Emirates Skyward, ADIB Etihad Guest , etc
6 Takaful products leads Covered Cards Takaful
7 Investments solutions leads
  1. Structured Products
  2. Sukuk Portfolio
  3. Khuttati My Plan
  4. ADIB Securities (Tadawoul)
​

Self-Services

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​No Service Name ​Service Description
8 Debit Card Issuance (First card) Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier
9 Debit Card Replacement Existing Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available )
10 Covered Card Replacement Existing card must be active & Delivery within 3-5 workings days
11 Bulk Cheque Deposit (with Debit Card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
12 Bulk Cheque Deposit (without Debit card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
13 KYC - Update EID info Update EID
14 KYC - Update Passport Info Update Passport details
15 KYC - Update Mail Address ( P.O Box ) Update PO Box
16 KYC - Update Email Address Update Email Address
17 KYC - Update Mobile Info Update Mobile details
18 Pin change Pin change Debit & Covered card
19 Cheque book request Apply for cheque book request
20 Dormant account activation Resident Customer Only & should have one active account to activate rest dormant accounts
​