Digital or mobile banking has made banking experience convenient from anywhere and has become increasingly popular. As the adoption of mobile banking services increases, criminals try to misuse these services:
  • Fraud occurs when fraudsters contact your mobile service provider and request for a replacement SIM (SIM Swap) usually by impersonation. 
  • Using your replaced SIM card, they can call your bank and obtain access to your bank account. 
  • Fraudsters can create beneficiaries and fraudulently transfer funds from your account.

Tips to prevent SIM Swap Fraud:

  • Contact your mobile service provider immediately if your mobile phone loses network connectivity unexpectedly.
  • Contact your mobile service provider immediately If you have not received calls or SMS notifications for sometime. 
  • Contact your mobile service p​rovider immediately if you receive “SIM not registered” or “SIM Replacement” notification on your mobile phone.
  • Keep track of  your online banking transactions and bank statements, in case of discrepancies or irregularities contact your bank.
  • Register for SMS and email alerts to get notifications of any activity in your bank account.​
If you notice any unusual/ suspicious transaction on your account, please contact ADIB immediately on our 24/7 Call Center at Fraud Hotline: +971 26100116