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Notices

Update in earning of Reward Points for ADIB Visa Infinite Covered Cards (Edge and Diamond)

31st of March 2021

Effective 31 May 2021, ADIB Edge Visa Infinite and ADIB Diamond Visa Infinite Covered Card customers will be awarded 0.25 reward points for every AED 1 spend at specific merchants*. No change to earning reward points on other retail spends, i.e. 2.5 reward points for every AED 1 spend.

*Specific Merchants are: Supermarkets, Government Services (e.g. Fines, Taxes), Utilities, Education, Service/Petrol Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik, Charities/Religious Organizations.

Spice Card

30th November 2020

ADIB Spice Card features will be revised effective 30th January 2021. For more details on revisions to Spice Card features, please visit Spice Card. Thank you.

Discontinue of Valet Parking Services at City Centre Mirdif

1st October 2020

Effective 1st October 2020 complimentary Valet parking at City Center Mirdiff offered on select ADIB Cards will be discontinued. For more details on valet parking locations please visit valet parking locations Thank you.

LoungeKey rates change

1st October 2019

Starting 1st of October 2019 any excess lounge usages and/ or excess guest visit charges will be revised to USD 32 from existing USD 27. All remaining lounge features will remain the same. For full details of your lounge coverage, please visit cards.adib.ae and chose your card type.

ADIB Rotana Rewards Exclusive Visa card

ADIB Rotana Rewards Exclusive Visa card will no longer be sourced post 1st July 2018.

Lounge benefit eligibility update effective 1st January 2019

1st January 2019

Starting 1st of October 2019 any excess lounge usages and/ or excess guest visit charges will be revised to USD 32 from existing USD 27. All remaining lounge features will remain the same. For full details of your lounge coverage, please visit cards.adib.ae and chose your card type.

Card TypeCurrent EligibilityNew eligibility Effective 1st of Jan 2019Terms and Conditions
  • Debit Infinite
  • Edge
  • Booking infinite
Unlimited​12 complementary visits per calendar year
  • ​Card must be active
  • Minimum of USD 1 international transaction spent on that card in the calendar year before accessing the lounge
  • Minimum spent criteria of USD 1 international transaction spent can be waived on the initial 2 visits to the lounge
  • Complimentary lounge access will be provided for card holder + one guest accompanying; considering the guest access will be tagged as a separate visit and will be counted towards the 12 complimentary visits extended to the cardholder. Each extra or non-qualified visit will be charged USD 27
  • The USD 1 transaction spend can take up to 15 days to reflect on the VISA system.
  • Qualification criterion has to be fulfilled at the time of the visit to the lounge.
  • Qualification criteria applies also towards supplementary card.
  • ​Debit Signature
  • Booking Signature
  • Etisalat Signature
Unlimited8 complementary visits per calendar year
  • Card must be active
  • Minimum of USD 1 international transaction spent on that card in the calendar year before accessing the lounge
  • Minimum spent criteria of USD 1 international transaction spent can be waived only towards the first lounge visit
  • Complimentary lounge access is valid only for the cardholder. Each extra or non-qualified visit will be charged USD 27
  • The USD 1 transaction spend can take up to 15 days to reflect on the VISA system.
  • Qualification criterion has to be fulfilled at the time of the visit to the lounge.
  • Qualification criteria applies also towards supplementary card.

Discontinuing ADIB travel desk

11th November 2018

Dear Customer your ADIB Travel Desk service have been discontinued. Please visit our offer and promotions page to explore attractive offers as an ADIB covered card holder https://www.adib.ae/en/Pages/Personal_Offers_And_Promotions.aspx

Update in earning of Etisalat Smiles point for ADIB Etisalat Covered Cards

1st February 2018

Effective from 1st April 2018, ADIB Etisalat Non self-Funded Covered Card customers will be awarded as per the new propositions below for local, international and specific merchant retail spends.

Etisalat Non self-Funded Covered CardRevised points ​ ​ ​
​Classic​GoldPlatinum​​Signature
Local and International transactions per AED 1​1.53​4​6​
Specific merchant*  transactions per AED 1​11​1​1​
Maximum Etisalat Smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 150,000 Etisalat smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card.

Etisalat Self-Funded Covered CardRevised points ​ ​ ​
​Classic​GoldPlatinum​​Signature
Local and International transactions per AED 1​1.53​4​6​
Specific merchant*  transactions per AED 1​11​1​1​
Maximum Etisalat Smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 150,000 Etisalat smiles pointsMaximum Etisalat Smiles points can be earned per month subject to cover limit of the card.


*Specific merchants in the following card categories will earn miles as per the list below for UAE transactions: Supermarkets, Government Services (e.g. Fines, Taxes, Bonds), Utilities, Education, Service/Petrol Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik, Charities/Religious Organizations.

Important Notes

  • *No change to ADIB Etisalat Signup points and Annual Fees applicable to the product.
  • *Monthly and Annual Etisalat Bonus Smile Reward Points on Etisalat Signature Card have been discontinued effective from 1st April 2018.
  • Monthly bonus of 5,000 Etisalat Smile Reward Points awarded against Monthly Qualifying Expenditures of AED 10,000 or above and annual bonus 250,000 Etisalat Smile Reward Points awarded against annual Qualifying Expenditures of AED 150,000 or above, will not be awarded to both New and Existing Etisalat Signature Cardholders effective from 1st April 2018.

Covered Card Takaful

1st October 2017

Dear Cover Cardholders enrolled in ADIB Covered Card Takaful Scheme since 1st January 2015 onwards, we hereby inform you that your Takaful coverage on you ADIB Covered Card is now provided by Dubai Islamic Insurance & Reinsurance Company (AMAN) instead of Abu Dhabi National Takaful Company (TAKAFUL) with effect from 1st October 2017. Please note that there will not be any change in your Monthly Contribution Amount or your Takaful coverage & benefits.

For more information about the new Takaful provider, please visit www.aman.ae

Covered Card Takaful

8th June 2016

Click here for details on Covered Card Takaful​

​Revision in Valet Parking Locations for ADIB Visa Infinite / ADIB Visa Diamond Covered Cards​

Dear Customer, Valet parking locations on your ADIB Covered Card have been revised effective 1st April 2016. Kindly visit the respective ADIB Covered Card webpage for details​

Update in earning ​of Etihad Guest Miles for ADIB Etihad Self-Funded​ Covered Cards​​

Effective from 1st March 2016, ADIB Etihad Self-Funded Covered Card customers will be awarded as per the new propositions below​ for local & international retail spends.

Etihad Self-Funded Covered CardRevised Miles ​ ​
​Classic​GoldPlatinum​
Signup Miles​4,0007,000​15,000​
Local AED transactions per AED 4​0.300.60​1.10​
Intl. Non-AED transactions per AED 4​0.300.60​1.50​


Update in earning ​of Etihad Guest Miles for ADIB Etihad Guest Visa Gold and Classic Covered Cards​

Effective from 1st Feb-2016, ADIB Etihad Guest Gold & Classic Covered Card customers will be awarded as per the below new proposition for local & international retail spends.

ADIB Etihad Guest Visa Covered Card
​(For Murabaha Based only)
Retail Transaction TypePrevious Miles EarningRevised Miles Earning
​GoldLocal
International
1.65 Miles per AED 4
2.0 Miles per AED 4
1 Miles per AED 4
1.5 Miles per AED 4
​ClassicLocal
International
1.1 Miles per AED 4
1.5 Miles per AED 4
0.75 Miles per AED 4
1 Miles per AED 4

Important Note: No change to ADIB Etihad Visa Platinum Card, and No Changes to earning miles at specific merchants​.​

Revision to ​Roadside Assistance benefits for ADIB Cards

Dear Customer, Roadside Assistance benefits on your ADIB Card have been revised. ​

Roadside Assistance package includes:​

  • Free Unlimited City Limit Towing Services​
  • Inter Emirate Towing limited to 3 times in a year​
  • Free Jump Start Services
  • Free Flat Tyre Service
  • Free Lock Out Service​
  • Free Fuel Delivery Service
  • Free Vehicle Registration Service once a year​
  • Free Rent a car for 24 hours (normal car) in conjunction with an accident​

Please note Roadside Assistance benefits for ADIB Visa Platinum Rewards and ADIB Titanium MasterCard Rewards Covered Cards have been discontinued effective 1st December 2015.

Update in earning of Etihad Guest Miles for ADIB Etihad Guest Visa Covered Cards

30th September 2015​

Dear Customer, We have changed the earning of miles to reward you when you travel and spend internationally with your ADIB Etihad Guest Visa Covered Cards:​

ADIB Etihad Guest Visa Covered Card TypePrevious Miles Earning​Revised Miles Earning for Local Retail Spend*Revised Miles Earning for International Retail Spend
Platinum2.5 Miles per AED 42.2 Miles per AED 43 Miles per AED 4
Gold2 Miles per AED 41.65 Miles per AED 42 Miles per AED 4
Classic​1.5 Miles per AED 4​​1.1 Miles per AED 41.5 Miles per AED 4​

*Specific merchants in the following card categories will earn miles as per the list below for UAE transactions: Supermarkets, Government Services (e.g. Fines, Taxes, Bonds), Utilities, Education, Service/Petrol Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik, Charities/Religious Organisations.​​​

  • A​DIB Etihad Guest Visa Platinum Card: 1 Mile
  • ADIB Etihad Guest Visa Gold Card: 0.5 Miles​
  • ADIB Etihad Guest Visa Classic Card: 0.25 Miles

Update in Product Terms for self-funded Etihad Guest Visa Cards​

​17th September 2015​

The self-funded Etihad Cards will receive Etihad Miles as below​:

​Etihad self-funded CardApplicable Annual Fee Welcome/signup milesMiles Earning
​Platinum​AED 700
​3000 Miles
1 Mile per AED 4 Retail Purchase
​Gold​AED 350
​2000 Miles
0.5 Mile per AED 4 Retail Purchase
​Classic​AED 200
​1000 Miles
0.25 Mile per AED 4 Retail Purchase​


Note:

  • Welcome Signup Miles will be applicable for new self-funded Etihad Card only.
  • No Miles applicable for Cash withdrawal transactions

Transferring customers

If you are transferring to ADIB, we recently sent you an email/letter outlining some key information regarding your card/account. Please find below additional information relevant to your account transfer:

  • SERCO BPO Services FZ has been appointed by ADIB to act as an agent on your behalf in order to simplify the documentation execution and issuance process for your ADIB card/account.
  • If you have any questions regarding your transfer or appointment of the third party agent please call us on 04-428 6000 and we will ensure a bank official contacts you at a convenient time.
  • Also, you will be receiving your detailed terms and conditions as part of the welcome pack as communicated to you in our recent email or letter.

Please note that ADIB will never request you to send/share sensitive information in any unsecured communications such as email.

Amendment to T&Cs:

Clause 14 of ADIB Covered card terms & conditions to be read as:

  • 14.10.1 In the event of payment default by the Customer, ADIB shall be entitled to open an account at ADIB and present the promissory note or security cheque provided by the Customer together with the card application form.
  • 14.10.2 The security held against the Card Account, such as salary assignment, promissory note, security cheque, deposit, guarantee or any other security shall not be released until forty five (45) business days after the cancellation and full settlement of the Card Limit (if any).

We apologize for any in​convenience related to lounge access; We are working on resolving the lounge access on a priority.