You can perform the below functions using smart teller:

  • Cash Deposit / Withdrawal (Up to AED 100,000)
  • Instant Cheque Encashment
    • Up to AED 100,000
  • Cheque Deposit (Up to 25 cheques in one transaction)
  • Instant Debit Card Issuance / Replacement
    • Instant Printing for Classic Debit ,Classic Dana, Gold & Diamond cards
    • Other Debit Cards can be requested for delivery via courier​
  • ​Instant personal information update (EID, passport, email, mobile & PO Box numbers)​
  • Instant account activation ​

Please Note: You will need to identify yourself using your Emirates ID & fingerprint.

Our Smart Tellers are available for:


Teller assisted services :

Monday – Saturday:

From 8:00 am to 11:30 pm


  1. From 7:30 AM to 12:30 PM
  2. From 3:30 PM to 10:30 PM


Self service will be available 24/7 ( Available of ITMs in Malls is based on Mall working hours)​​

CityArea Branch Name
Abu DhabiAbu Dhabi AreaShaikh Zayed Main Branch
Al Bateen Branch
Al Najda Branch
Dalma Mall Branch
Bawabat Al Sharq Mall
Abu Dhabi WestAbu Dhabi west AreaMadinat Zayed Branch
Al Marfaa branch
Al AinAl Ain AreaAl Ain Main Branch
Al Jimi Mall Branch
Makani Mall Branch
Bawadi Mall Branch
DubaiDeira AreaMuhaisnah Branch
Deira Branch
Al Qusais Branch
Nad Al Shiba Branch ​
Bur Dubai AreaShaikh Zayed Road Branch
SharjahSHJ &N E AreaRahmania Mall Branch
Al Juraina Branch
AjmanAjman Branch
Al DhaidEast Coast AreaAl Dhaid Branch
RAS Al KhaimahEast Coast AreaRas Al Khaimah Branch
Al Hamra Mall Branch

ITM services

Service Type​NoService Name​Service Description
Remote Banker Assisted Services1Cash DepositUsing EID, up to AED100K per Transaction . All denominations are accepted, except for coins.
2Cash WithdrawalUsing EID up to the amount of AED100K per day, the available categories are 1000, 100, 10, 5
3Cheque Encashment

Individual, up to the amount of AED50K (greater than AED25K , subject to successful call back)

The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase).

4Finance products leads
  1. Car Finance
  2. Home Finance
  3. Debt Settlement
  4. Travel Finance
5Cover card leadsAll ADIB cards :- ADIB Smiles, ADIB, ADIB Cashback, ADIB Rewards, ADIB Emirates Skyward, ADIB Etihad Guest , etc
6Takaful products leadsCovered Cards Takaful
7Investments solutions leads
  1. Structured Products
  2. Sukuk Portfolio
  3. Khuttati My Plan
  4. ADIB Securities (Tadawoul)
​​ Self-Services8Debit Card Issuance (First card)Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier
9Debit Card ReplacementExisting Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available )
10Covered Card ReplacementActive cards only turnaround time – 3-5 working days
11Bulk Cheque Deposit (with Debit Card)Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
12Bulk Cheque Deposit (without Debit card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
13KYC - Update EID infoUpdate EID
14KYC - Update Passport InfoUpdate Passport details
15KYC - Update Mail Address ( P.O Box )Update PO Box
16KYC - Update Email AddressUpdate Email Address
17KYC - Update Mobile InfoUpdate Mobile details
18Pin changePin change Debit & Covered card
19Cheque book requestApply for cheque book request
20Dormant account activationResident Customer Only & should have one active account to activate rest dormant accounts
21Additional Account Opening Saving Account , Ghina Saving Account &Time Deposit Account​