Introducing smart teller, a new way to bank with ADIB available at selected branches only

You can perform the below functions using smart teller:

Cash Deposit / Withdrawal (Up to AED 100,000)
Instant Cheque Encashment

Up to AED 100,000

Cheque Deposit (Up to 25 cheques in one transaction)
Instant Debit Card Issuance / Replacement

Instant Printing for Classic Debit Card
Other Debit Cards can be requested for delivery via courier

Instant Covered Card replacement for the below

Cashback Visa Classic
Etisalat Visa Platinum
Etihad Visa Platinum
Other Covered Cards can be requested for delivery via courier

Update your personal information (EID, passport, email, mobile & PO Box numbers)

Please Note: You will need to identify yourself using your Emirates ID & fingerprint.

Our Smart Tellers are available for:

Timings

Teller assisted services : 08:00 AM to 23:30 PM , Saturday to Thursday

Self service will be available 24/7 ( Available of Smart Tellers in Malls is based on the Mall working hours)

Location	City
ADIB HQ Branch ITM	Abu Dhabi
ADIB Najda branch ITM	Abu Dhabi
ADIB Bawabat Al Sharq Kiosk	Abu Dhabi
ADIB Al Bateen Branch ITM	Abu Dhabi
ADIB Marfaa Branch ITM	Abu Dhabi
ADIB Dalma Mall Branch ITM	Abu Dhabi
ADIB Al Ain Main Branch ITM	Al Ain
ADIB Al Jimi Mall Branch ITM	Al Ain
Al Bawadi Mall	Al Ain
Makani Mall	Al Ain City
ADIB RAK Branch	Ras Al Khaima
ADIB Al Hamra Mall	Ras Al Khaima
ADIB Sh. Zayed Road ITM	Dubai
Muhaisnah Branch	Dubai
Diera Branch	Dubai
ADIB Qusais Branch ITM	Dubai
ADIB Al Juraina BR ITM	Sharjah
Al Rahmanian Mall	Sharjah
Ajman Main branch	Ajman

ITM services

Service Type	No	Service Name	Service Description
Remote Banker Assisted Services	1	Cash Deposit	Using EID, up to AED100K per Transaction . All denominations are accepted, except for coins.
	2	Cash Withdrawal	Using EID up to the amount of AED100K per day, the available categories are 1000, 100, 10, 5
	3	Cheque Encashment	Individual, up to the amount of AED50K (greater than AED25K , subject to successful call back) The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase).
	4	Finance products leads	Car Finance Home Finance Debt Settlement Travel Finance
	5	Cover card leads	All ADIB cards :- Smiles Covered cards , ADIB Booking.com, Cash back card , ADIB rewards cards , Emirates Skyward cards , Etihad , etc
	6	Takaful products leads	Covered Cards Takaful
	7	Investments solutions leads	Structured Products Sukuk Portfolio Khuttati My Plan ADIB Securities (Tadawoul)
Self-Services	8	Debit Card Issuance (First card)	Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier
	9	Debit Card Replacement	Existing Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available )
	10	Covered Card Replacement	Instant print of Etihad platinum / Etisalat platinum / Blue Cash Back Card ( others by courier )
	11	Bulk Cheque Deposit Card	Multiple of 25 cheque at one time 24/7 , TAT 2-3 working days
	12	Bulk Cheque Deposit Card Less	Multiple of 25 cheque at one time 24/7 , TAT 2-3 working days
	13	KYC - Update EID info	Update EID
	14	KYC - Update Passport Info	Update Passport details
	15	KYC - Update Mail Address ( P.O Box )	Update PO Box
	16	KYC - Update Email Address	Update Email Address
	17	KYC - Update Mobile Info	Update Mobile details
	18	Pin change	Pin change Debit & Cover card
	19	Cheque book request	Apply for cheque book request
	20	Dormant account activation	Resident Customer Only & should have one active account to activate rest dormant accounts

What can we do for you?

Smart Teller

ITM services