Phishing is a scam where hackers attempt to acquire your personal and banking information by sending genuine-looking hoax emails from financial institutions or other authorities. Hoax emails would look legitimate and would ask you to provide sensitive information (such as user IDs, passwords, PINs, card details, account numbers, etc.) by providing a link leading to a fake website which helps the criminals to part away with your details which later are used for fraudulent purposes. 

Similar scams using SMS text messages are called SMSishing and through phone calls (mostly VOIP) are called Vishing. 

How to minimize your chances of being a victim:
  • ​Treat all hoax emails with extreme caution even if you recognize the name of the sender. Immediately delete emails from unknown sources no matter how important they may sound. 
  • Do not respond to unsolicited emails or SMSs. 
  • Do not share your personal or account information.
  • Do not open or click on the link attached with the emails or SMSs.
  • If you receive any suspicious email, please report it to or call our 24-hour Call center 600543216 (within UAE) or +971 2 6100600 (from outside UAE). 
ADIB will never request for your account information and password over the phone or email, or to re-register your Internet Banking
If you notice any unusual/ suspicious transaction on your account, please contact ADIB immediately on our 24/7 Call Center at Fraud Hotline: +971 26100116