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Required Documents EID,Customer request letter for non in person requests
Required forms to be filled Cheque book form
Customer Journey Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service) All ADIB Customers
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 5
Processing Time Next working day
Fees/ Charges/ Tarrifs NA
Channels Branches,Mobile App(Retail & GenY),Retail IB,ADIB Direct

Required Documents NA
Required forms to be filled NA
Customer Journey Customer's Journey: Visit the branch/logs request in through respective channels, submit documents, sign the docs, go to Teller to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service) All ADIB Customers
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 3
Processing Time Before 10 AM - Same Day
After 10 AM - Next business day
Fees/ Charges/ Tarrifs NA
Channels ICCS only

Special Clearing

Required Documents Inward-Cheque comes from Central bank portal. KYC Outward:KYC,Cheque copy
Required forms to be filled NA
Customer Journey Inward: CB NTF Email-->Cheque Processor(M&C)-->Branch & RM(Email)-->Scan cheque in Smart Source(M&C)-->ICCS(M&C) Outward:Branch(M&C)-->Cheque Processing(M&C)-->Smart Source(M&C)-->CB
Eligibility (who is eligible for this service) Cheques with amount>250K
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service Time 7
Processing Time Before 1 PM-Same Day
After 1 PM- Next business day
Fees/ Charges/ Tarrifs Outward:215.25AED
Channels Branches,Central Bank portal

Stop Payment of Cheque

Required Documents EID/Passport/Cheque copy
Required forms to be filled Customer Declaration form
Customer Journey Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service) All ADIB Customers
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 15
Processing Time NA
Fees/ Charges/ Tarrifs NA
Channels Branches

Release Stop Payment instructions

Required Documents EID/Passport
Required forms to be filled Release stop cheque form generated on BPM
Customer Journey Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO) for request processing
Eligibility (who is eligible for this service) All ADIB Customers
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 10
Processing Time Before 2 PM-Same Day
After 2 PM- Next business day
Fees/ Charges/ Tarrifs NA
Channels Branches,PRB,CUBG

Cheque Deposit

Required Documents cheque advise
Customer Journey Customer's Journey: Visit the branch, submit documents, sign the docs, go to Teller to pay fees/ charges(if applicable) Process:Branches(M&C)-->CPT(C&M)
Eligibility (who is eligible for this service) All ADIB Customers
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 5
Processing Time Before 1 PM-Same Day
After 1 PM- Next business day
Fees/ Charges/ Tarrifs PDC from Branches-26.25 AED with VAT
Channels CCDM,Branches,ITM

Cheque Withdrawal

Required Documents EID/Passport
Required forms to be filled Customer Request form
Customer Journey Customer's Journey: Visit the branch, submit documents, sign the docs, go to Teller to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service) All ADIB Customers
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service Time 3
Processing Time Before 1 PM-Same Day
After 1 PM- Next business day
Fees/ Charges/ Tarrifs Branch collects some fees based on segment
Channels Branches,ICCS,Smart Source

Cheque Collection

Required Documents EID/Passport
Required forms to be filled NA
Customer Journey Customer's Journey: Visit the branch/logs request in through respective channels, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service) All ADIB Customers having cheques
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 5
Processing Time Before 1 PM-Same Day
After 1 PM- Next business day
Fees/ Charges/ Tarrifs NA
Channels Branches,ICCS,CB Portal

Payment Order (PO)

Required Documents PO Issuance/Cancellation Request,Chargeback related docs
Required forms to be filled Card Cancellation form
Customer Journey Customer's Journey: Visit the branch/logs request in through respective channels, submit documents, sign the docs, go to teller to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service) All ADIB Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time 10
Processing Time Before 2 PM-Same Day
After 2 PM- Next business day
Fees/ Charges/ Tarrifs NA
Channels Branches,RCC,FRMU,TSU,Collections,HR,BBD,WBG,Community Banking,Card Center
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