ATM, Card and PIN

ATM:

• ATM frauds are increasing globally and fraudsters may fit a device to the ATM which could enable them to steal your card information contained within the magnetic strip. 
• The stolen information can be used to clone the cards and misuse in a number of ways such as purchase of goods, ATM cash withdrawals and online transactions, etc.

Tips for using ATM Machine :

• If you see any strange or suspicious device at an ATM, notify ADIB immediately.
• When using an ATM, cover the keypad when entering your PIN. Look out for people in your surroundings or looking over your shoulder.
• If an ATM machine does not return your card, notify ADIB immediately. 
• Do not accept offers of assistance at the ATM from strangers, contact the bank for help.

Card & PIN: 

• Covered cards and debit cards fraud can occur when your card or its information is stolen or cloned.
• Subsequently, it can be misused in a number of ways such as purchase of goods, ATM cash withdrawals and online transactions, etc.

Tips to protect your Card & PIN: 

• When you receive your card, ensure that your name on the card is embossed accurately. If there is any discrepancies, inform the bank immediately.
• Sign on the reverse of the card immediately. Unsigned cards are more prone to misuse in case they are misplaced.
• Memorize your Personal Identification Number (PIN) and do not reveal it to anyone, not even to your banker. Never write the PIN down on anything or keep it in your wallet.
• Do not use the same PIN for all your cards. Consider using different PINs for different cards.
• Change your PIN regularly. Do not choose easy to guess PIN (e.g. Date of Birth, Telephone Number, Car plate number, etc.).
• Check your bank statements regularly and contact your bank in case of any discrepancy or suspicion.
• In case you suspect that someone else knows your PIN, please change the PIN immediately or contact the bank.
• Do not let your card out of your sight at any time – e.g. at a restaurant or gas station. Always be vigilant of your surroundings when you enter your PIN.
• Be vigilant when using the card overseas. Card skimming is common in some high risk jurisdictions.
• For online shopping, make sure you are using a secure and reputed website. For more information refer to ADIB online security tips.
• Never disclose your card information to strangers or telemarketers who call you on the phone. Don't give your card number unless you initiated the call.
• Safekeeping of your card is your responsibility. Contact the bank immediately, in case it is misplaced, stolen or captured by the ATM machine.
• If the card is to be cancelled, cut it in four pieces across the magnetic strip and discard to ensure it is not misused.

If you notice any unusual/ suspicious transaction on your account, please contact ADIB immediately on our 24/7 Call Center at Fraud Hotline: +971 26100116