09:00 am - 05:00 pm
09:00 pm - 11:30 pm
9:00 am to 12:30 pm
02:00 pm - 05:00 pm
09:00 pm - 11:30 pm
Please Note: You will need to identify yourself using your Emirates ID & fingerprint.
| City | Branch Name |
|---|---|
| Abu Dhabi | Shaikh Zayed Main Branch |
| Al Wahda Mall Branch | |
| Al Najda Branch | |
| Dalma Mall Branch | |
| Bawabat Al Sharq Mall | |
| Madinat Zayed Branch | |
| Zayed International Airport | |
| Al Ain | Oud Al Toba Branch |
| Al Jimi Mall Branch | |
| Makani Mall Branch | |
| Dubai | Muhaisnah Branch |
| Deira Branch | |
| Al Qusais Branch | |
| Shaikh Zayed Road Branch | |
| Dubai Mall Branch | |
| Emirates Airline Head quarter | |
| Al Nahda center | |
| Sharjah | Rahmania Mall Branch |
| Al Juraina Branch | |
| Ajman | Al Hamidiya Branch |
| Al Dhaid | Al Dhaid Branch |
| Ras Al Khaimah | Ras Al Khaimah Branch |
Monday – Saturday:
From 8:00 AM to 10:00 PM
Friday:
From 8:00 AM to 12:00 PM and from 3:00 PM to 10:00 PM
Sunday:
Public holiday
Self service will be available 24/7 (Available of ITMs in Malls is based on Mall working hours)
| No | Service Name | Service Description |
|---|---|---|
| 1 | Cash Deposit | Using EID, Up to AED 200K per account , All denominations are accepted , except for coins. |
| 2 | Cash Withdrawal | Using EID, up to AED 100K per transaction, The available denominations are 1000, 100, 10, 5 |
| 3 | Cheque Encashment |
Using EID, Up to AED100K per cheque, The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase). |
| 4 | Finance products leads |
|
| 5 | Cover card leads | All ADIB cards :- ADIB Smiles, ADIB Booking.com, ADIB Cashback, ADIB Rewards, ADIB Emirates Skyward, ADIB Etihad Guest , etc |
| 6 | Takaful products leads | Covered Cards Takaful |
| 7 | Investments solutions leads |
|
| No | Service Name | Service Description |
|---|---|---|
| 8 | Debit Card Issuance (First card) | Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier |
| 9 | Debit Card Replacement | Existing Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available ) |
| 10 | Covered Card Replacement | Existing card must be active & Delivery within 3-5 workings days |
| 11 | Bulk Cheque Deposit (with Debit Card) | Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days |
| 12 | Bulk Cheque Deposit (without Debit card) | Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days |
| 13 | KYC - Update EID info | Update EID |
| 14 | KYC - Update Passport Info | Update Passport details |
| 15 | KYC - Update Mail Address ( P.O Box ) | Update PO Box |
| 16 | KYC - Update Email Address | Update Email Address |
| 17 | KYC - Update Mobile Info | Update Mobile details |
| 18 | Pin change | Pin change Debit & Covered card |
| 19 | Cheque book request | Apply for cheque book request |
| 20 | Dormant account activation | Resident Customer Only & should have one active account to activate rest dormant accounts |
