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Services

Smart Teller

Introducing smart teller, a new way to bank with ADIB available at selected branches only

You can perform the below functions using smart teller

Ramadan Kareem! Please view our Ramadan Branch timings here

Please Note: You will need to identify yourself using your Emirates ID & fingerprint.

Our Smart Tellers are available for:

Teller assisted services:

Monday – Saturday:

From 8:00 AM to 10:00 PM

Friday:

From 8:00 AM to 12:00 PM and from 3:00 PM to 10:00 PM

Sunday:

Public holiday

Self-service:

Self service will be available 24/7 (Available of ITMs in Malls is based on Mall working hours)

ITM services

Remote Banker Assisted Services

No Service Name Service Description
1 Cash Deposit Using EID, Up to AED 200K per account , All denominations are accepted , except for coins.
2 Cash Withdrawal Using EID, up to AED 100K per transaction, The available denominations are 1000, 100, 10, 5
3 Cheque Encashment

Using EID, Up to AED100K per cheque, The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase).

4 Finance products leads
  1. Car Finance
  2. Home Finance
  3. Debt Settlement
  4. Travel Finance
5 Cover card leads All ADIB cards :- ADIB Smiles, ADIB Booking.com, ADIB Cashback, ADIB Rewards, ADIB Emirates Skyward, ADIB Etihad Guest , etc
6 Takaful products leads Covered Cards Takaful
7 Investments solutions leads
  1. Structured Products
  2. Sukuk Portfolio
  3. Khuttati My Plan
  4. ADIB Securities (Tadawoul)

Self-Services

No Service Name Service Description
8 Debit Card Issuance (First card) Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier
9 Debit Card Replacement Existing Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available )
10 Covered Card Replacement Existing card must be active & Delivery within 3-5 workings days
11 Bulk Cheque Deposit (with Debit Card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
12 Bulk Cheque Deposit (without Debit card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
13 KYC - Update EID info Update EID
14 KYC - Update Passport Info Update Passport details
15 KYC - Update Mail Address ( P.O Box ) Update PO Box
16 KYC - Update Email Address Update Email Address
17 KYC - Update Mobile Info Update Mobile details
18 Pin change Pin change Debit & Covered card
19 Cheque book request Apply for cheque book request
20 Dormant account activation Resident Customer Only & should have one active account to activate rest dormant accounts