Sim Swap

Digital or mobile banking has made banking experience convenient from anywhere and has become increasingly popular. As the adoption of mobile banking services increases, criminals try to misuse these services:

• Fraud occurs when fraudsters contact your mobile service provider and request for a replacement SIM (SIM Swap) usually by impersonation. 
• Using your replaced SIM card, they can call your bank and obtain access to your bank account. 
• Fraudsters can create beneficiaries and fraudulently transfer funds from your account.

Tips to prevent SIM Swap Fraud:

• Contact your mobile service provider immediately if your mobile phone loses network connectivity unexpectedly.
• Contact your mobile service provider immediately If you have not received calls or SMS notifications for sometime. 
• Contact your mobile service provider immediately if you receive “SIM not registered” or “SIM Replacement” notification on your mobile phone.
• Keep track of  your online banking transactions and bank statements, in case of discrepancies or irregularities contact your bank.
• Register for SMS and email alerts to get notifications of any activity in your bank account.

If you notice any unusual/ suspicious transaction on your account, please contact ADIB immediately on our 24/7 Call Center at Fraud Hotline: +971 26100116