Report Fraud

If you suspect any fraudulent activity, you should act immediately to protect your account and:

1. Block Access to your accounts
   Block all e-channels (mobile banking, internet banking, SMS banking, etc.) immediately by calling our hotline:
• Retail Banking: +971 26100116
• Business Banking: +971 26578777
2. Block your cards using the ADIB Mobile Banking App:
• Go to the ‘Cards’ section
• Select the relevant card
• Tap ‘Manage Card’
• Choose ‘Block Card’
  If you can’t access the app, call our hotline without delay.
3. Freeze/Unfreeze your cards
   You can quickly freeze your cards anytime through the mobile banking app. You have the option to unfreeze your card when you have confirmed there is no fraudulent activity.

Here are some helpful tips to keep you safe and help you stay protected and vigilant:

• Never share any OTPs, pin number, CVV, password or any other banking credentials with anyone.
• Beware of unsolicited/unknown calls, SMSs, WhatsApp messages or emails claiming to be from your bank or government entities – hang up and call us immediately to report.
• Never click on links without verifying their authenticity – check the sender and website address carefully.
• Always verify URLs (Web Links) before entering information - look for any spelling errors ,’https’ and the padlock icon.
• Freeze / unfreeze cards via mobile banking app.
• Please ensure mobile app notifications are turned on . Always read the alerts sent by ADIB visa SMS or through mobile app notifications.
• Review your account regularly - Fraudster often test with small amounts first , stay alert and report any unknown transaction , no matter how small the amount seems.
• Monitor your accounts and report any unfamiliar transaction immediately even if it is of a small amount.
• ADIB or Government authorities like the Police/UAE Central Bank will never ask you to :
• Share your passwords, OTPs or authentication codes or banking details.
• Transfer your funds to another account to secure your funds.