Mobile Security Tips

Nowadays, smartphones are becoming increasingly popular and mobile banking platforms have made the banking experience one of the fastest and convenient options. However, you should always follow the following tips:

• Restrict access to your phone with a password or PIN. Enable auto-lock option.
• Keep applications and Operating System of your phone updated.
• Download the official ADIB mobile app from trusted sources (App store or Google Play).
• Do not click or download ADIB app from any link received through email. 
• Do not save confidential information, passwords and PINs on your phone.
• Limit the amount of personal details or contact information that you store in your phone.
• If you lose your phone, report it immediately to the mobile service provider and the police. Also inform your bank to block your digital channel services. 
• Ensure to close your mobile banking app after usage.
• Do not click or download links received from unsolicited senders through emails or SMSs.
• Clear your mobile data frequently by deleting text messages from financial institutions, especially before selling, discarding or sharing your device.
• Never disclose via text message or social media any personal information (such as account numbers, passwords, or personal information).
• Always try to use a secure network by ensuring wherever possible, that all internet connections are password protected.

If you notice any unusual/ suspicious transaction on your account, please contact ADIB immediately on our 24/7 Call Center at Fraud Hotline: +971 26100116